CZ99 is committed to protecting the personal data of every player. This Privacy Policy explains in plain terms what data we collect, how we use it, who we may share it with, and the rights you have over your own information. Please read it carefully before creating an account.
The summary cards below highlight our core privacy commitments. The full legal text of this policy follows below and governs in all cases.
All personal data is transmitted over 256-bit SSL-encrypted connections. Account credentials are stored using industry-standard hashing algorithms. CZ99 does not store full payment card details on its own systems.
CZ99 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is only shared with carefully selected processors operating under strict contractual obligations to protect it.
You have the right to access, correct, export and request deletion of your personal data. You can exercise these rights at any time by contacting our support team. We will respond within a reasonable timeframe.
We collect only the data that is genuinely necessary to provide our services, verify your identity, process transactions and meet our legal obligations. We do not collect data we have no legitimate use for.
Marketing communications are sent only to players who have given their explicit consent. You can withdraw consent and opt out of all marketing at any time through your account settings or by contacting support.
Personal data is not retained indefinitely. CZ99 applies defined retention schedules aligned with legal, regulatory and business requirements. Data that is no longer needed is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how CZ99 ("CZ99", "we", "us", "our") collects, uses, processes, stores, shares and protects the personal data of individuals ("you", "your", "Player") who access or use the CZ99 online gaming and sports betting platform, including all associated websites, mobile interfaces and services (collectively, the "Platform").
CZ99 is the data controller for personal data processed under this Policy. By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not accept this Policy, you must not access or use the Platform.
Pakistan Notice: CZ99 is an international platform. This Policy is governed by the laws of CZ99's licensing jurisdiction. Users in Pakistan should note that Pakistan has its own data protection framework. This Policy does not constitute legal advice under Pakistani law. CZ99 is not regulated by any Pakistani authority. You are responsible for understanding your local legal position regarding both data privacy and gambling activities.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
In this Policy, the following terms have the meanings set out below:
CZ99 collects the following categories of Personal Data:
Special Category Data: CZ99 does not intentionally collect Special Category Data. Where health or vulnerability information is voluntarily shared by a player in the context of a responsible gambling request (for example, a self-exclusion due to problem gambling), it will be processed only for that specific purpose under applicable legal basis.
CZ99 collects Personal Data through the following means:
CZ99 processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining and closing your CZ99 account; processing deposits and withdrawals. |
| Identity Verification (KYC) | Verifying your identity, age and address to comply with regulatory requirements and prevent underage gambling. |
| Service Delivery | Providing access to games, sports betting markets, promotions and other Platform features. |
| Fraud Prevention & AML | Detecting and preventing fraudulent activity, money laundering, bonus abuse and other prohibited conduct. |
| Responsible Gambling | Monitoring gambling patterns to identify at-risk behaviour; administering deposit limits, self-exclusion and cooling-off periods. |
| Customer Support | Responding to enquiries, complaints and support requests; maintaining records of interactions. |
| Marketing (with consent) | Sending promotional offers, bonus notifications and news about CZ99 services to players who have opted in. |
| Analytics & Improvement | Analysing Platform usage data to improve user experience, game offerings and technical performance. |
| Legal Compliance | Meeting obligations under applicable laws, regulations and licensing requirements, including responding to lawful requests from authorities. |
CZ99 relies on the following legal bases to process your Personal Data:
CZ99 does not sell, rent or trade your Personal Data to third parties for their own marketing or commercial purposes. We may share your Personal Data with the following categories of recipients in the circumstances described:
CZ99 engages carefully vetted third-party service providers to perform specific processing functions on our behalf, including: payment processing and transaction verification; identity and age verification (KYC); fraud detection and AML screening; cloud hosting and data storage; customer support platforms; and analytics and performance monitoring. All processors operate under written data processing agreements that require them to process data only on CZ99's instructions and to implement appropriate security measures.
Where you access third-party games hosted on the Platform (for example, live casino tables or slot titles from external studios), certain technical and session data may be shared with those providers for the purpose of delivering the game service. These providers are contractually bound to process data only for that purpose.
CZ99 may disclose Personal Data to competent authorities — including but not limited to licensing regulators, law enforcement agencies and financial intelligence units — where required to do so by applicable law, court order or regulatory direction. CZ99 will not voluntarily disclose data to authorities beyond what is legally required.
In the event of a merger, acquisition, restructuring or sale of all or part of CZ99's business, Personal Data may be transferred to the acquiring entity as part of that transaction, subject to the same protections described in this Policy.
Payment Provider Notice: References to payment methods familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are for contextual purposes only. These providers are not CZ99 data processors unless explicitly configured as such. Their mention does not imply endorsement of or affiliation with CZ99 or gambling services.
CZ99 operates internationally and your Personal Data may be transferred to, and processed in, countries other than the country in which you are located, including countries outside Pakistan. Such transfers occur in order to deliver the services described in this Policy and to maintain our technical and operational infrastructure.
Where Personal Data is transferred internationally, CZ99 takes appropriate measures to ensure that your data receives an adequate level of protection, consistent with applicable data protection standards. These measures may include contractual safeguards such as standard data protection clauses, binding corporate rules, or reliance on adequacy decisions by relevant data protection authorities.
CZ99 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for analytical purposes as it no longer constitutes Personal Data.
CZ99 implements a range of technical and organisational security measures designed to protect your Personal Data from unauthorised access, accidental loss, destruction or disclosure. These measures include:
Despite these measures, no system of security is completely impenetrable. CZ99 cannot guarantee absolute security against all possible threats. You are also responsible for keeping your account credentials secure and for notifying us immediately of any suspected unauthorised access.
CZ99 uses cookies and similar tracking technologies (including web beacons, pixel tags and local storage objects) to operate and improve the Platform. Cookies are small text files placed on your device when you access the Platform. They enable functionality, improve your experience and provide usage analytics.
You can manage your cookie preferences through the Platform's cookie consent tool. You may also configure your browser to refuse or delete cookies, though doing so may affect your ability to use certain features of the Platform. Disabling strictly necessary cookies will impair or prevent account login and gaming functionality.
The Platform is strictly intended for adults aged 18 or older, or the higher minimum age required by the operator's licensing jurisdiction or by applicable local law. CZ99 does not knowingly collect Personal Data from individuals below the applicable minimum age.
CZ99 operates an active age verification process as part of KYC. Where CZ99 discovers that Personal Data has been collected from a minor, it will promptly delete that data, close the associated account and void any transactions. If you have reason to believe that a minor has provided Personal Data to CZ99, please contact us immediately using the details in Section 16.
Parent and guardian notice: If you are a parent or guardian and believe a minor in your care has created a CZ99 account, please contact our support team immediately. We will act on verified reports without delay.
Subject to applicable law and certain conditions, you have the following rights with respect to your Personal Data held by CZ99. To exercise any of these rights, please contact us using the details in Section 16.
You have the right to request a copy of the Personal Data that CZ99 holds about you, together with information about how it is being used and the purposes of processing.
You have the right to request correction of any inaccurate or incomplete Personal Data that CZ99 holds about you. You may also update most account information directly through your account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the legal basis), or where processing is unlawful. This right is subject to CZ99's legal retention obligations, which may require us to retain certain data notwithstanding an erasure request.
You may request that CZ99 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being considered.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used and machine-readable format.
You have the right to object to processing of your Personal Data based on legitimate interests, including profiling. You also have the right to object at any time to processing for direct marketing purposes, which will be honoured immediately.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent can be done through your account settings or by contacting support.
CZ99 will respond to valid requests within a reasonable period. We may need to verify your identity before fulfilling a request. We may also decline requests that are manifestly unfounded, repetitive or that conflict with our legal obligations, and will explain our reasons in writing if we do so.
CZ99 will only send you marketing communications — including promotional bonus offers, game announcements and CZ99 news — where you have given your explicit prior consent to receive them. Marketing consent is requested during account registration and can be updated at any time through your account settings.
You may opt out of all marketing communications at any time by:
Opting out of marketing communications does not affect the delivery of transactional messages, which CZ99 is required to send for account and operational reasons (for example, password reset emails, withdrawal confirmation notices and KYC request notifications).
CZ99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our services. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Where changes are material, CZ99 will notify registered Players via the email address on record or through a prominent notice on the Platform.
Your continued use of the Platform following notification of changes to this Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any revised terms, you should cease using the Platform and close your account.
If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 13, or have a concern about how CZ99 handles your Personal Data, please contact us through the following channels:
For general platform enquiries, account support and responsible gambling requests, please also refer to our FAQ page and our Responsible Gambling page.
When submitting a data rights request by email, please include sufficient information for us to verify your identity and locate your account. We may ask for additional verification before processing your request.