At CZ99, we believe that gambling should always be a form of entertainment — not a source of financial stress or personal harm. This page outlines every tool, resource and safeguard we have built into the platform to help Pakistani players stay in control and play responsibly.
Adults Only
Or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling.
We have embedded responsible gambling tools directly into the CZ99 platform — not hidden in a policy document. Every player can access these tools at any time, from their account settings.
Set a daily, weekly or monthly maximum deposit cap in PKR directly from your account settings. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a waiting period to prevent impulsive decisions.
Define the maximum amount in PKR you are comfortable losing per day, week or month. When your loss limit is reached, your account will be temporarily restricted from further wagering until the limit period resets.
Set a maximum session duration to prevent extended unplanned play. Reality-check alerts will remind you how long you have been active during each gaming session, helping you stay aware of time spent on the platform.
Take a planned break from gambling by activating a cooling-off period of 24 hours, 7 days or 30 days. During a cooling-off period, your account is suspended for all wagering activity. It cannot be reversed before the period expires.
If you feel you need a more substantial break, self-exclusion allows you to exclude your account for a minimum period of six months up to five years, or permanently. During self-exclusion, your account cannot be reactivated or your exclusion reversed.
Enable periodic pop-up reminders at intervals of your choosing — every 30, 60 or 120 minutes — that display how long you have been playing, your net session result, and prompt you to decide whether to continue or stop.
Responsible gambling means engaging with casino games, sports betting and other wagering activities — including popular markets like PSL cricket, ICC T20 tournaments and international football — in a way that remains enjoyable, affordable and within your personal control.
Gambling is a leisure activity, not a reliable strategy to generate income or recover financial losses. The nature of casino games and sports betting means the house always holds a mathematical edge over time. No betting system, strategy or hot streak changes this fundamental fact. Players in Karachi, Lahore, Islamabad or anywhere else in Pakistan should approach gambling with this understanding firmly in mind.
For the overwhelming majority of players, gambling remains exactly what it is — occasional entertainment with a clearly defined budget. For a minority, however, gambling can become problematic: behaviour becomes compulsive, time and money spent escalate beyond what was planned, and the activity stops being fun and starts causing harm.
CZ99 takes its responsibility here seriously. We have designed our platform with safeguards that help responsible players stay that way, and provide clear paths to help and support for anyone who feels their gambling is getting out of hand.
Pakistan legal notice: Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977 and related provincial legislation. CZ99 is an international platform not licensed or regulated by any Pakistani authority. This page does not constitute legal advice. Users must comply with applicable local laws. Gambling may be restricted in your jurisdiction.
Set a budget before you play. Decide in advance how much PKR you are willing to spend during a session and treat it as the cost of entertainment — not money you expect to win back.
Never chase your losses. Attempting to win back money you have already lost is one of the most common patterns in problem gambling. If you hit your session loss limit, stop — the games will be there tomorrow.
Balance gambling with other activities. Gambling should be one leisure option among many — not your primary form of entertainment. Make time for other activities, social connections and responsibilities.
Avoid gambling under stress or to escape problems. Gambling while experiencing financial pressure, emotional distress or personal difficulties significantly increases the risk of problematic behaviour.
Use the platform tools proactively. Don't wait until gambling feels like a problem to set limits. Set deposit, loss and session limits from your first day on CZ99 — it takes minutes and keeps your play within comfortable boundaries.
Take regular breaks. Step away from the screen regularly. If you are placing bets on live PSL or ICC matches, resist the urge to place rapid successive bets during tense moments purely out of emotional excitement.
Keep gambling away from borrowed money. Never gamble with money that you cannot afford to lose — including funds borrowed from family members, credit facilities or loan accounts.
Cap how much PKR you can deposit in a given 24-hour, 7-day or 30-day period. Reductions are immediate; increases require a 24-hour cooling period to take effect.
Account SettingsDefine the maximum net loss (in PKR) you are comfortable with over a daily, weekly or monthly window. The system enforces this automatically once the threshold is reached.
Account SettingsSet a hard cap on how many minutes you can remain in a single active session. Once your limit is reached, you will be logged out automatically until you manually resume.
Account SettingsReceive on-screen reminders at intervals of your choosing showing your session duration and current net result, prompting you to actively decide whether to continue playing.
Account SettingsPause your account for a defined period (24 hours, 7 days or 30 days). All wagering is suspended. The pause cannot be lifted early — this is intentional and protective.
Account SettingsExclude your account from all gambling activity for a minimum of 6 months, up to 5 years or permanently. CZ99 will not accept any attempts to reactivate an account under active self-exclusion.
Contact Support or Account SettingsProblem gambling does not always look dramatic. It often develops gradually and quietly. Below are some common warning signs. If you recognise several of these patterns in yourself, we strongly encourage you to reach out to our support team or to contact a gambling support resource in your area.
Answer the following questions honestly to help you reflect on your gambling behaviour. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or seek guidance from a responsible gambling support resource in your jurisdiction.
Have you ever spent more money gambling than you originally intended to in a single session?
Have you ever continued gambling in an attempt to win back money that you had lost?
Has gambling ever caused you to neglect your work, studies, family or other important responsibilities?
Have you ever borrowed money, sold possessions, or used essential funds (such as rent or household expenses) to finance gambling?
Have you ever felt the need to be secretive about how much time or money you spend gambling?
Have you ever felt irritable, restless or anxious when you were unable to gamble, or when you tried to cut down?
Do you find yourself gambling to escape problems, relieve stress, or cope with difficult emotions?
Have you previously attempted to stop or reduce your gambling and found it difficult to maintain that decision?
This questionnaire is for self-reflection purposes only. It is not a clinical diagnostic tool. If you are concerned about your gambling behaviour, please contact our 24/7 support team via Live Chat.
CZ99 operates a strict no-underage-gambling policy. The Platform is intended exclusively for adults aged 18 or older, or the higher minimum age required by the operator's licensing jurisdiction or by applicable law in your country. This is not negotiable and is not subject to exceptions.
All players are required to complete identity and age verification (KYC) before they can make deposits or access full account functionality. CZ99 may request additional age verification at any time. Where age cannot be confirmed to our satisfaction, the account will be suspended until verification is complete.
If you are a parent or guardian and believe a minor in your care has accessed CZ99, please contact our support team immediately. We take all such reports seriously and will act without delay.
Parental controls: We recommend that all parents and guardians use reputable device-level parental control software to restrict access to gambling websites on shared devices. This adds an additional layer of protection alongside CZ99's own age-verification measures.
If you or someone you know is experiencing difficulties related to gambling, there are resources and support services available. CZ99 encourages any player who feels they may have a problem to reach out — either to our own team, or to recognised support organisations in their jurisdiction.
Available 24/7 via Live Chat on the platform. Our team can help you activate any of the tools described on this page — deposit limits, cooling-off, self-exclusion — immediately.
24/7 Live ChatFor non-urgent responsible gambling requests, you can contact our team by email at [email protected] (plain text — not a link). Typical response time is within 24 hours. English and Urdu support available.
EmailInternational responsible gambling support organisations recognised in the gambling licensing space — including GamCare and Gamblers Anonymous — provide free, confidential support services accessible online from Pakistan. We recommend players in difficulty seek out resources associated with the operator's license jurisdiction for applicable guidance.
External Resources (text reference only)CZ99 will never pressure players to increase deposits, continue sessions or reclaim a lapsed account through marketing that targets players who have self-excluded or activated cooling-off periods. We respect every player's decision to step back.
Gambling on credit is not responsible play. CZ99 does not accept payment methods that represent a line of credit as a deliberate policy choice. Players should only ever gamble with funds they currently own and can afford to lose.
CZ99's platform includes internal monitoring for patterns associated with at-risk gambling behaviour. Where our systems flag a concern, our responsible gambling team may proactively reach out to the relevant player with information about available tools.
All responsible gambling interactions — whether you request a limit increase, a self-exclusion, or simply ask for advice — are handled with full confidentiality by our team. There is no stigma in asking for support. We encourage it.
Every player can access a full history of their deposits, withdrawals and wagering activity directly from their account dashboard. Reviewing your own history regularly is a healthy habit that keeps your actual play visible and transparent to yourself.
If you have questions about any responsible gambling tool, how your limits work, or CZ99's policies in this area, our support team is available 24/7. We are committed to clear, honest answers — no jargon, no runaround.